Urgent appointments
If you have an issue you think should be addressed then you will be added to the daily assessment list. Our same day appointments will be allocated after an assessment of each clinical issue on the list by a doctor on that morning.
- phone us on 01633 742960
Your name, number and brief description of the problem will be asked for.
Your problem will then be assessed by a GP and may result in one of the following:
- a same day phone call or face to face appointment with a clinician (not necessarily a GP)
- a future appointment with a clinician (not necessarily a GP)
- telephone advice from a doctor
In some cases patients may be directed to a pharmacist, an optometrist, a physiotherapist, a mental health specialist or occasionally A&E, as these services may be more appropriate for your particular issue. Indeed, we particularly encourage patients to consider whether their problem may be solved by a pharmacist before contacting us.
We only have a certain amount of appointments available each day and if patients contact us after they have been filled then we won’t be able to deal with your problem that day and you will be asked to contact us back the next morning between 8:30am and 10am.
If you feel that your condition is an urgent medical need then please let the receptionist know this and they will add you to the on-call doctor’s list. The on-call doctor will make a decision as to the whether your issue is urgent and will either call you or ask the receptionist to inform you to call back the following day or book a pre-bookable appointment. Any abuse of this system by a patient will lead to the practice issuing a behavioural contract and should the contract not be adhered to you will be removed from our practice list.
Routine appointments
We will also have a limited number of pre-bookable appointments.
To request a routine appointment:
- phone us on 01633 742960
- use the NHS Wales App
These appointments are for a telephone consultation only and will normally take place between 8:30am and 9am.
Other healthcare professionals
Pharmacists are these days helping GPs more than ever with treatments for many simple ailments. All medication queries should be made to a pharmacist before contacting us, but they can help with so much more. See the wellbeing pages of our website for further details.
NHS 111 is a freephone number 24 hours a day which can provide you with clinical advice about any problem. This service was put in place to make it easier for patients to receive medical advice and to reduce pressure on GP practices. Please consider calling them on 111.
Consultation hours
Your appointment
We understand that ideally you may want an appointment on a specific date and time with a specific doctor and we will try to accommodate this as much as we can, but in reality, the pressure on our service means we can’t always achieve this. Although this may be frustrating at times, we do ask patients to continue to show understanding about the pressure our service is under.
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
The NHS campaign against patients missing appointment is more important now than ever. It is vital you cancel your appointment if you can’t make it – without enough notice for us to give that appointment to someone else. Patients who ring 5 or 10 minutes before to tell us they can’t make it still create problems for us and this will have to be marked as a ‘Did not attend’. We track the number of missed appointments and those who repeatedly miss appointments are asked to leave us.
To cancel your appointment:
- use the NHS Wales App
- phone us on 01633 742960 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 Wales or call 111.
The NHS 111 Wales symptom checker is for people aged 12 and over. Call 111 if you need help for anyone under 12.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. in this respect, if you do need a home visit, you can help us by calling reception before 10am.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.
Our GPs will typically see four patients in the time it takes to do a single home visit. For this reason we ask our patients to come to the Practice if at all possible.